Shipping & Returns

At Pohte Online Store, we carefully prepare and ship each handmade item with attention to detail.

Processing Time

Orders are typically processed within 2–5 business days before shipment. During busy periods, launches, or holidays, processing may take slightly longer.

Shipping Times

Delivery times depend on your location and the shipping method selected at checkout.

Estimated shipping times:

• Domestic orders: 3–7 business days

• International orders: 7–21 business days

Please note that these are estimated timeframes and may vary due to carrier delays, customs processing, or seasonal demand.

Shipping Costs

Shipping costs are calculated at checkout based on:

• delivery location

• package weight

• selected shipping method

We aim to show shipping costs as early and clearly as possible before purchase.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information, when available.

Incorrect Address Information

Please make sure your shipping address is entered correctly at checkout. We are not responsible for delays or lost packages caused by incorrect or incomplete addresses provided by the customer.

Customs and Duties

For international orders, customs fees, import taxes, and duties may apply depending on your country. These charges are the responsibility of the customer.

Returns Policy

We have a limited 30-day return policy due to the nature of our work. All of our products are "unapologetically handmade" which is what makes them so special. If you wish to inquire about returning or exchanging an item,

Please email us at sales@pohteonlinestore.com